Technical Support as a Service

We ensure to always be accessible for resolving your BI roadblocks

Support Overview

GTL is dedicated to enhancing customers’ success and attaining the highest levels of user experience through the delivery of professional, efficient and high-quality support across the Tableau product suite.
We wish to maximize our customers’ investment by delivering comprehensive service offerings. Our services are developed to cater for the different needs of our customers and to, ensure ongoing and consistent operational capabilities, and provide
highly available tech support services.

Raise a case

Customer will reach out to Tech DL with
Named/Registered contacts

First contact

Based on the Support plan GTL Tech Engineer will understand the nature, impact of the issue then assign a priority and Ticket number.


Follow standard operating procedures
and guidance for the issue resolution.

Test & Implement

GTL Tech Engineer will try to replicate
the issue internally and find the
feasible fixes.

Issue close

On successful completion of the fixes, GTL to deploy the fix on Customer’s environment.

Our Pricing Plans

Flexible Pricing Plans for our customers to ensure they can pick and choose from the variety of plans available based on their
deployment size & business criticality of data.



8 Hours × 5 days support window
Configuration & Troubleshooting
Response time < 2 Days
Upgrade Assistance


2 Lakhs Onwards *
for yearly subscription
8 Hours x 6 Days Support Window

Response time of < 8 Hours

Weekend Assistance on P1 & P2

Configuration & Troubleshooting

Upgrade Assistance


3.5 Lakhs Onwards *
for yearly subscription

Dedicated Resource and Manager

Round the calendar support

SLA/Response < 4 Hours

Regular Health Check (Proactive)



Annual PRICE (Yearly)*Complimentary 10% TLV Yearly15% TLV Yearly
Contact OptionsEmail OnlyEmail and HotlineEmail, Hotline & Direct
Contact Option
CoverageBusiness Hours 8×5Business Hours(8X6) Business hrs (8X7)
(P1 & P2 only)
P1, P2 Issue Response Time16h, 24h8h,16h4h, 8h
Named Contacts357
Technical Account Manager
Service Level Agreement**
Upgrade Assistance**
Special Programs and Forum Access
Case Escalation and Oversight
Best Practices Session
Onsite Escalation Management***
Proactive Escalations
Data Diagnostics
TLV Total License value is calculated as the total sum of product licenses procured through GTL over the last 12 months. Prices vary for
monthly subscriptions.
Sevices level Agreements are defined based on the plan opted for; please refer to the detailed documentation for SLA.
Onsite Escalation Management is available with additional commercials involved.

Please get in touch to know more about our Service Offerings