Tableau Server Support
Seamless Tableau Server Support for Uninterrupted Insights
Tableau Tech Support as a Service
GTL remains devoted to providing top-notch professional and efficient Tableau Support services that enhance user experiences. Our customized suite of services ensures uninterrupted operational capabilities, reliable technical support, and maximizes investment returns. Specifically designed for businesses working on mission-critical workloads, the Tableau Support offers agile, scalable, and advanced support with prompt response times.
Our USP
Technical Support OnTime
With our team of skilled technicians at your service, rest assured that any technical issues will be promptly resolved. We are committed to delivering a swift response within hours of receiving your support request and keeping you well-informed with regular updates throughout the entire support process. Your satisfaction is our top priority, and we strive to ensure a seamless experience with our expert assistance.
Proactive Monitoring & Maintenance
We proactively implement monitoring & maintenance processes, to safeguard against potential issues. Swiftly identifying and remedying anomalies allows us to address them before they impact your operations. With our vigilant approach to monitoring, you can rely on us to keep your systems running smoothly and your business running seamlessly.
Software Updates and Patches
Experience unrivalled protection and empowerment with our dedicated team consistently updating your Tableau Server with the latest upgrades and patches. Rest assured, your system will be equipped with cutting-edge enhancements for unmatched performance and top-notch security. Leave the maintenance to us, so you can confidently focus on deriving valuable insights from your data.
Why Choose Us
Comprehensive Tableau Support
From proactive maintenance & software updates to system optimization and backup & disaster recovery services, our dedicated team ensures seamless performance and uninterrupted operations of your Tableau services, empowering you to maximize productivity and continuously deriving valuable insights for business.
Expert Technicians
Our technical specialists provide customized solutions for businesses across various industries, providing timely and effective resolutions to any technical challenge. With best-in-class troubleshooting techniques and robust expertise, we ensure your business remains online and always optimized.
Faster Response Time
GTL’s premium Tableau Support guarantees quick and responsive technical support, delivering an accelerated response time to address your critical support needs. We prioritize efficiency and promptness in our support services, ensuring uninterrupted operations while guaranteeing customer satisfaction.
Flexibility
Our flexible pricing options align with your budget and unique needs. Customized service level agreements (SLAs) provide you with specific support precisely when you need it. You can rest assured our services are customized to fit your exact requirements, maximizing your value and peace of mind.
Support Plan Life Cycle
Incident Management Overview
Raise a Case
The Customer contacts the Tech DL using the Named/Registered Contacts.
Issue Download
GTL Tech Engineer assesses the issue, assigns priority, & generates Ticket number based on the support plan.
Troubleshoot
Follow standard operating procedures and guidance to diagnose and resolve the issue.
Test
GTL Tech Engineer replicates the issue internally and identifies feasible fixes.
Implement
After completing the necessary fixes, GTL deploys the solution on the Customer’s environment.
Tableau Support Plan
| FEATURES | SILVER | GOLD |
|---|---|---|
| Annual PRICE (Yearly)* | INR 3,00,000* or 13% of TLV* (whichever is higher) | INR 4,00,000* or 18% of TLV* (whichever is higher) |
| Contact Options | Email and Hotline | Email, Hotline & Direct Contact option |
| Coverage | Business Hours (8x6) | Business Hours (8x7) |
| Installation Support | Unlimited | Unlimited |
| Upgradation Support | Unlimited | Unlimited |
| P1,P2 Issue Target Response Time | 8,16 Business Hours | 4, 8 Business Hours |
| Named Contacts | 5 | 7 |
| Recurring Status Calls | Bi-weekly | Weekly |
| Special Programs | Yes | Yes |
| Best Practices Session | Yes | Yes |
| Onsite Escalation Management** | Yes | |
| Proactive Escalations | Yes | |
| Data Diagnostics*** | Yes | |
| Technical Account Manager | Yes |
*TLV Total License Value is calculated as the total sum of product licenses procured over the last 12 months. The price would differ for customers who has not procured the license from Goldstone Technologies.
**Onsite Escalation Management is available with additional commercials involved.
***Data Diagnostics will be conducted twice a Year.
Frequently Asked Questions
What is Technical Support as a Service, and how can it help with dashboarding and development?
- Technical Support as a Service is a comprehensive offering from GTL that includes technical support, proactive maintenance, updates, optimization, and backup and recovery services for smooth product operation.
- You may need to connect with GTL’s dedicated Tableau experts for dashboarding and development assistance.
What types of Tableau Server-related technical issues can GTL assist me with?
- GTL can assist with server-related issues such as installation, configuration, troubleshooting, performance optimization, upgrades, and backup and recovery.
How quickly will GTL respond to my support requests and assist?
- GTL aims for quick response times based on its Technical Support as a Service offering.
- Response speed may vary depending on factors like issue complexity and severity, available resources, and agreed service level agreements (SLAs).
How much does Technical Support as a Service cost, and can I get a customized quote?
- Pricing for Technical Support as a Service varies based on the services required, product complexity, and support level.
- Contact GTL directly for a personalized quote and tailored pricing solution.
Is GTL able to offer ongoing technical support for my Product infrastructure?
- Yes, GTL offers ongoing technical support services to ensure consistent operational capabilities.
- Our support includes maintenance, monitoring, troubleshooting, and performance tuning.
- Contact GTL to discuss your needs and receive a personalized solution.
