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Technical Account Manager

TAM
Delhi, Hyderabad
Posted 7 months ago

Job Responsibilities

  • Liaison with stakeholders and manage deployment initiation activities, and manage day-to-day interaction during project execution and delivery
  • Perform effective planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
  • Closely work the Customer SPOC to establish relation
  • Proactively identify, manage and mitigate risks and find ways to accomplish Customers goals in the context of dynamic business/technical environments
  • Provide high quality customer service and communicate project status (timelines, progress, and challenges) to customers regularly
  • Engage effectively with stakeholders, Pre Sales Team and strategic partners, as needed to bring overall value to the customers.
  • Ensure that all projects are in compliance with agreed upon terms and Key Controls defined
  • Keep project status updated in project management tools and maintain meticulous records (e.g., schedule, issues, risks, change control decisions) which would be shared internally with the respective Sales Managers periodically.
  • Job role also might need the candidate to be open to travel to the various engagement ruining to connect with the customers and consultants
  • Generate additional opportunities or projects by working along with the Pre Sales and Sales Teams on the account.
  • People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback

Job Features

Job CategoryAccount Manager

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