Tableau Customer Story
GoMechanic optimized their Ad campaign strategy through different marketing channels leading to almost 100% increment in their call flow.
GoMechanic wanted to deliver excellent customer services by addressing to service requests and complaints. They need to collect data from varity of data sources on different parameters such as time period, acceptance ratio, wait time etc to optimize the entire process and strategize staff distribution.
GoMechanic team uses Tableau + Google Big query and Adwords to compile data from multiple datasource and create a single view to track performance of all the marketing campaigns, channels and to effectively track lead flow.
Increased call response rate by 15%.