CoverFox

Tableau Customer Story

Coverfox uses Tableau to reduce integration failures by 30% – 40%

Challenge

Coverfox wanted to consolidate different spread out reports of the customer journey quantifiers . They used Tableau to integrate these reports and track all the metrics driving a single view mapping for different products and variants

Solution

Coverfox leveraged Tableau’s native functionalities of filters and parameter customization to explore different layers of the customer journey right from code generation,payment and integration failures. They successfully:

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Consolidated huge number of rows of data from Postgre into consumable dashboards.
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Customized different spread out customer reports
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Reduced integration failure fixation time period from 07-08 days to 03-04 days