Bajaj Finserv

Tableau Customer Story

BHFL uses Tableau to streamline their Operations by having a unified system with organization level escalation details enabling them to take necessary actions and improve the overall operational process & Efficiency.

Challenge

Unable to identify and escalate key metrics for operational team leading to delayed action and larger turn around time.

Solution

Developed a dynamic dashboard using the defined business logic and existing automated reports and escalation metrics for the Operations team:

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Total man hours saved per month: 180 (3 resources x 2 hours x 30 days)
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Consolidated static reports into interactive visulization/dashboard
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Operations department is now using nearly real-time data to perform decision making actions based on the dynamic ruleset implemented in the dashboard.